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Frivolous, vexatious and abusive complaints policy
This document sets out the policy for frivolous, vexatious and abusive complaints.
Major change
This document is designed to clarify the major change process.
Review documents
We produce reviews of the regulatory work we do in assessing and monitoring programmes
Customer service process
Step by step guide on the complaints process
Regulating further professions
How the government decides which professions should be regulated
Council
The Council has overall responsibility for protecting people using registrants' services
Protected function - hearing aid dispensers
We regulate hearing aid dispensers on the basis of their professional title and also their protected function.
High level principles for good practice in remote consultations and prescribing
High level principles of good practice expected of everyone when consulting and or prescribing remotely from the patient
What our Fitness to practise annual report shows
The level of public concern in our professions remains small, but it is rising